I believe you have now discovered that all enterprises with a slightly larger scale have basically set up their official 400 phone numbers. When advertising, this 400 phone is even more of a hotline, so let's talk about the four practical functions of the 400 phone from the regular 400 phone service provider in Jinan!
Function 1: Brand RBT
When it comes to RBTs, everyone knows what they are, but the RBTs used by a company's 400 phones are different from the RBTs we usually hear. It can output personalized welcome messages based on the characteristics of the company's own business. On the one hand, it can improve the user experience, and on the other hand, it can also use a few seconds to greatly promote the company's distinctive content and brand image.
Function 2: Voice navigation
If a company's 400 phone has voice navigation enabled, the navigation voice will start playing after the RBT playback is completed. When receiving customers who call for the first time, enterprises do not need to directly send manual customer service, and can use voice navigation to introduce customers to the departments they need. This allows staff to provide more targeted service to customers after distinguishing between pre sales and post sales. This reduces personnel costs on the one hand, and it also saves time and effort. Many enterprises have chosen to activate voice navigation services, with very good results.
Function 3: Call recording
After handling a 400 call, an enterprise can then enable the call recording function. For each incoming call, the system will automatically record it and extract the main content. If there is a dispute between the customer and the staff of the enterprise, then this recording will become a very favorable judgment evidence. In addition, if there is any omission in the recorded information during the call, it can also be supplemented in a timely manner by querying the call content, without the need to call the customer again. On the one hand, it avoids disturbing the customer, and on the other hand, it improves the efficiency of the staff.
Function 4: Leakage alert
If it is during non working hours or for other special reasons that the staff of the enterprise do not receive a call from a customer, the system will send a text message reminder to the contact person of the enterprise after the electricity leakage reminder function is enabled. Subsequent enterprises can conduct timely follow-up visits based on SMS reminders. On the one hand, it can solve communication barriers between enterprises and customers in a timely manner, and on the other hand, it can provide better services to customers.
The 400 phone is not only a simple official corporate phone that is publicly announced, but the above functions are very practical, which can bring more convenience to enterprises, save money and trouble. Therefore, if the above functions have not been exploited by some enterprises, it is necessary to seize the moment. You can come to our website at any time if you have any needs http://www.xiaosheng168.com Consulting!