來源：http://www.xiaosheng168.com 發布時間：2022-11-23 13:11:00 瀏覽次數：
The 400 telephone number itself is just a telephone number. It is the only and unified 400 telephone number in the country. The 400 telephone handling is a virtual telephone. In fact, it is the common landline phone or the current mobile phone that we use. What's more, PHS is used to transfer and answer our calls through the 400 telephone function, Then we will find that there are 400 phone numbers in every district, and there are also agents. At the 400 business acceptance center, the 400 phone number is specific to the area where the business hall is located. The field investigation also found that the fees and charges for handling are too different from those of the agents. Many customers are reluctant to go to the business hall to handle, Next, let's talk about the handling of agents.
400 telephone is a virtual telephone switchboard specially designed for enterprises and institutions with unified numbers throughout the country. All calls to 400 telephone switchboard are transferred to the preset fixed telephone, mobile phone or call center dedicated line. So as long as your mobile phone can answer calls normally, and your 400 phone is bound to your mobile phone in the background, you can answer 400 direct calls from your customers! You can set the landline or mobile phone, and when the landline is not answered, it will be transferred to your mobile phone.
In addition to the basic functions, the 400 telephone has many additional functions, which can improve the efficiency and image of the company. When an enterprise dares not to use 400 phones, it will not have these functions, but many customers do not know how to use these functions. For example, the 400 telephone recording function.
The 400 telephone has an independent management platform. Customers can log in to the 400 telephone background, find the call recording function, select download, and save it on the desktop. 400 call recording is so simple and fast.
The intelligent call assignment function of 400 phone means that all incoming calls can be assigned "sequentially" or "randomly", and each enterprise can set it according to actual needs. Both intelligent call distribution methods have their own advantages. "Sequential distribution" can ensure that the customer service personnel will take priority to answer calls each time. "Average distribution" can ensure that all customer service personnel answer the same number of calls, and achieve fairness in performance evaluation to a large extent.