Many enterprises are always skeptical before opening 400 phones. Is it really useful to open 400 phones? Rather than grappling with these problems, it is better to listen to what these enterprises have already opened 400 phones to say.
Enterprise A: With the help of 400 phones, enterprise brand promotion is easier.
In the eyes of consumers, if two billboards of similar products are placed in front of them, one of which is a series of messy landline numbers, and the other is marked with the national unified 400 service hotline, consumers will be easier to choose which phone to contact?
Obviously, 400 phones are synonymous with+formality+reliability+trust for consumers. The 400 telephone number is the national unified number, and it is unnecessary to change the number for relocation. After the enterprise opens the 400 telephone number, it is no longer necessary to worry about which telephone number to keep for brand promotion. Even if there are many branches in the country, the corresponding telephone traffic can be transferred through the extension binding in the background, which makes the promotion easier.
Enterprise B: 400 phones help enterprises reduce labor costs.
When opening 400 phones, the enterprise charges according to the number package. No additional hardware equipment is required, but the original landlines and mobile phone numbers of the enterprise need to be bound, which will not increase the operating costs of the enterprise for no reason.
Increase publicity channels
The RBT content of 400 phones can be customized for enterprises. The RBT can be embedded with the corporate culture concept, new product promotion, Double 11 activity content, etc. Those who dial 400 numbers are precise customers of the enterprise. Such flexible RBT content can add a publicity channel for the enterprise.
Reduce labor costs
Thanks to the intelligent incoming call access, transfer, intelligent voice and other functions of the 400 telephone, the incoming call process of enterprise customers has been largely optimized, replacing manual operation through technical means. The optimized traffic service process is convenient in every link, which can save a lot of labor costs for enterprises.
The business service capability of the enterprise's C: 400 telephone is excellent.
Compared with other customer service methods we have used, the service process and system of the 400 phone have been optimized for many times. Now the traffic service of the 400 phone has become more and more systematic.
1. Intelligent management background.
If you open 400 phones, you can have an intelligent management background dedicated to 400 phones. Enterprises can set various functions of 400 phones through the background according to their own needs. Computers and mobile phones can be operated easily, conveniently and quickly!
2. Improve the service process.
Answer immediately (extend the waiting time for customer calls to 3 minutes);
Various personalized RBTs (such as announcement RBTs, Qixuan RBTs, etc.);
Job ID broadcast (before the manual customer service access, the customer service job ID is broadcast to make the call more formal);
Call recording (recording the call information of customers throughout the call, recording customer needs in detail, and ensuring the legitimate rights and interests of customers and enterprises);
Customer satisfaction evaluation (before the customer hangs up, know whether the customer is satisfied with the current service, and provide data support for employee work evaluation);
The functions of the 400 telephone are different. The seemingly simple service process allows every customer to enjoy perfect service in the mature 400 phone call service system.
Then, the question arises. Is the threshold for enterprises to handle 400 calls high?
Not high at all. As required by the Ministry of Industry and Information Technology, as long as enterprises and public institutions operate in a standardized way, they only need to prepare the corresponding enterprise materials and business qualifications and submit them to the service provider for review. One hour after the materials are approved, they can handle 400 phone calls, which are ready to use immediately!
Are you excited about such a handy 400 phone?
The above is a detailed introduction to Jinan 400 phone service. I hope it will be helpful to you. If you have any questions, please contact us. We will serve you with our attitude http://www.xiaosheng168.com